The Central Board of Secondary Education is poised to take action against its on-screen marking vendor, Hyderabad-based Coempt Edu Teck, following lapses in the online evaluation of Class 12 answer sheets. The move was prompted after users on the social media platform X exposed vulnerabilities in the board’s answer script evaluation portal, prompting an official acknowledgment from the agency.
Officials confirmed that the company will face financial penalties as outlined in the August 2025 tender document under which it was contracted. While blacklisting is not currently provided for in the agreement, the tender allows for fines, contract termination, and the forfeiture of security deposits.
The August tender introduced strict Service Level Agreements detailing measurable performance standards for the vendor. Penalties are imposed for two categories of errors: critical mistakes, such as data leaks and major scanning lapses, and other mistakes, including missing pages, minor security breaches, or discrepancies in exported data.
Each delay in rectifying identified critical mistakes can attract penalties of one lakh rupees for every fifteen minutes. Delays in submitting root-cause analysis or corrective action plans also incur one lakh rupees for every sixty minutes. Similarly, delays in providing on-site support, training manuals, and other operational assistance carry penalties of five thousand rupees for every hour.
The Service Level Agreement clock begins when a CBSE official logs a complaint through the helpdesk or sends an escalation email. This structured penalty system is designed to enforce accountability and timely resolution of issues.
In response to the discovered flaws, CBSE confirmed that an expert team of cybersecurity professionals, including representatives from the Indian Institutes of Technology and government agencies, has fortified the systems and contained the identified vulnerabilities. Following a comprehensive review, corrective measures and the implementation of penalties are scheduled after June 15.
This action underscores the board’s commitment to secure, efficient, and accountable on-screen marking operations. The steps are intended to ensure both accuracy in evaluation and robust oversight of its service providers moving forward.
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